Support

Troubleshooting

Petroleum Systems Suite Installation
PRA License Installation
FTP Download Instructions
Product Documentation
License File FAQ
Printing FAQ

Technical Support is provided for those companies renewing their annual support and maintenance contracts. To renew your annual support and maintenance agreement, click here.

If you have more specific questions about PRA software, please contact one of the following:

Petroleum Systems Suite Installation: To install the Petroleum Systems Suite, all you need to do is run setup.exe and select the components for which you have licenses.

PRA License Installation: All files needed for stand-alone PC, Windows network, and Novell network license installation are now included in the Petroleum Systems Suite setup.exe.

Note that you must upgrade to the latest PRA licensing software if you have installed PRA licensing software before. However, if you have an existing PRA license file issued after January 1, 2002, you may not need a new license file from PRA for this release. See License File Eligibility Dates for more information.

If you have a stand-alone installation, or if you plan to install your network license manager in the same location as the other Petroleum Systems Suite products, you may install the products and the licensing files simultaneously using setup.exe.

If your license manager will be installed in a separate location, simply run setup.exe once to install the products, and again to install the license manager.

Below are instructions for completing these three license installations:

FTP Download Instructions
DOS or Command Prompt Instructions

Product Documentation
For all Platte River products, documentation (user manuals) in the form of .pdf files can be accessed via the Help menu from the specific program. These program manuals are installed with the Petroleum Systems Suite, and are located in the doc\ directory of the destination folder in which the software was installed. The default location is: C:\Program Files\PRA\doc\
These files, which are not license restricted, can be copied to a shared directory and/or to your own individual machine. These full-color .pdf (Portable Document Format) files can be read with Adobe Acrobat Reader. For your convenience, an installable copy of Adobe Acrobat Reader can also be found on the CD.