Solutions to technical support issues are best done via email. For our clients’ convenience, video conferences are also available via the internet.
When emailing tech support, please let us know what program you are using, what you were doing when the problem occurred, and include screenshots of any error messages you receive. This will help us to assist you more quickly.
A series of topic-specific, brief (3-10 minutes) training movies demonstrate basic software functions. With a user login and password, these Fundamentals of BasinMod movies are available anytime on PRA’s website and include:
- Getting Started in BasinMod
- Populating the Stratigraphy Table
- Creating a Lithology Mix or a Mineral Mix
- Estimating Surface Erosion
- Creating a Map